|
|
|
Q: I am opening a three-bay repair shop the first of the year and would like your opinion on companies that provide service repair information and help with problem vehicles.
A: Congratulations on your new venture. The first step is to listen to the customer and understand they are in your shop because they have a vehicle problem or just need routine service. I rely on both Identifix and Alldata information services. The initial cost my scare you, but keep in mind both will save a lot of time, which equals to a lot of money saved. The same will hold true for your office management system. You cannot do a professional job without the professional tools needed to make your new shop stand out.
- Junior Damato, Talking Cars columnist
GateHouse News Service
