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How NOT to deal with difficult customers

By Jeff Peyton / jpeyton@morningsun.net
Posted 1/19/23

I once knew of a freelance web developer named Frank Jonen. He earned his 15 minutes of fame after he highjacked a customer's website and posted an open letter explaining that this (now former) customer owed him a lot of money. Since the customer refused to pay, Jonen replaced the site's regularly scheduled content with his own. 

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